Cordless's Zendesk call centre integration automatically syncs the following data with your Zendesk inbox:
- Call transcripts and recordings with Zendesk — including made or received calls, missed calls, and voicemails
- AI summaries of conversations and links to call transcripts/recordings are available in your Zendesk tickets
Incoming calls in Cordless link to corresponding customer profiles in Zendesk, allowing agents to view the customer's name and details, adding context to their phone conversations.