Bridge the gap between Voice and Text
Cordless is a voice platform designed for support teams and their customers
A better way to send money.
Unlock content of your calls to streamline QA and product feedback
Prototype and deploy your voice menu in minutes
Enrich your voice flows with SMS and push notifications
With Cordless, we were able to transform our customers' journey over the phone without involving our engineering team. Using Cordless, we created a significantly better customer experience and reduced the monthly cost.
Curve and Cordless set up
With Cordless, Curve saved in excess of £5000 a month, while simultaneously improving the customer experience. Curve was able to significantly cut down its reliance on an outsourced provider and set up a more efficient way of operating an asynchronous phone support system.
By using Cordless Deflection, Curve reduced the number of call backs required to answer simple but frequent questions by 20%.
Cordless allowed Curve to:
- Triage urgent queries based on the selected IVR option
- For non-urgent queries, reliably collect context around customer questions before calling back
- Identify customers without sharing data with 3rd parties by automatically confirming their email address before the call
Cordless enabled Curve to serve more than 60% of customers asynchronously.
- Industry
- Financial services
- Employees
- 375
- ROI
- > 65%
- Cost savings
- > £5000 / mo