Call centre software built for insurance teams
With smart IVR and built-in conversation intelligence for simplified QA and compliance
Improve your service with Cordless

Voice analytics

All conversations transcribed, searchable and automatically categorised for better analytics and compliance
Visual IVR studio
Flexible voice menu with best practice templates and saved drafts to get ready for a busy day
Security
Robust security processes, systems and providers to ensure the protection of our customer’s business data
Everything you need to configure
your perfect contact centre
Easy to set up and collaborate with your team
Set up in minutes, invite your team and start collaborating using to do-lists, notes and call assignment
Tracking of individual and overall performance
Keep track of key call centre metrics, including real-time stats and team performance for better planning
Voice menus and routing
Conversational IVR studio with templates and best practices. Call deflection blocks and SMS automations.
Call transcripts for QA, compliance and analytics
Get customer insights from your calls and improve your service, processes and product faster
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.

Scaling is hard and things change all the time.
That’s why we include best practice templates and guidance into our product for growing support teams.
Built for support teams and their customers
Call Routing
Customise destination and ring rules to direct customer calls to the right person every time
Business hours
Set customised schedules and manage customer expectations with different greeting outside of business hours
Call notes
Enable your team to collaborate and share context through notes and call assignments
SMS automation
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Voicemail transcription
Easily scan through transcribed voicemails to call back with context faster
Call transfers
Collaborate easily and connect the customer to a specialist in your team right away
Call recording
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Intercom integration to keep track of every interaction in one place. Call notifications via Email and Slack.