+44 1749 608 549
Cloud-based telephony ready to use in minutes
Flexible voice menu
Visual conversational IVR menu with flexible blocks
Built-in conversation intelligence for better analytics, simplified QA and compliance
Call centre software built for financial services teams
Call centre software built for insurance teams
Unlock your voice content
for in-depth insights
Call centre software with conversation intelligence for better analytics, simplified QA and compliance
Or get a live-demo
Improve your service
with voice analytics
Full record of your conversations in speech and text formats. Quality transcription adapted to your context.
Helpful analytics tools
Call content search, automatic categorisation and tagging, listening to call highlights and more
Share with your team
Coach your team with built-in QA flow and share product feedback insights with a wider team
Everything you need to configure
your perfect contact centre
Easy to set up and collaborate with your team
Set up in minutes, invite your team and start collaborating using to do-lists, notes and call assignment
Tracking of individual and overall performance
Keep track of key call centre metrics, including real-time stats and team performance for better planning
Voice menus and smart routing
Conversational IVR studio with templates and best practices. Call deflection blocks and SMS automations.
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
Scaling is hard and things change all the time.
That’s why we include best practice templates and guidance into our product for growing support teams.
With Cordless, we were able
to transform our customer’s journey over the phone
without involving our engineering team
Cordless helped us to get started, but it will also allow us to scale in the future in a more efficient way
Built for support teams and their customers
Customise destination and ring rules to direct customer calls to the right person every time
Set customised schedules and manage customer expectations with different greeting outside of business hours
Enable your team to collaborate and share context through notes and call assignments
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Easily scan through transcribed voicemails to call back with context faster
Collaborate easily and connect the customer to a specialist in your team right away
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Intercom integration to keep track of every interaction in one place. Call notifications via Email and Slack.
In-depth view into IVR approaches of innovative tech businesses with advice and commentary from customer support experts
Interested? We’d love to chat!
Leave your contacts so we can reach out to you
By clicking ‘Send’ you agree to
Copyright © 2022 Cordless. All rights reserved