Bridging the gap between
voice and text
Modern cloud call centre software for support teams
and their customers
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Make CX your
competitive advantage
Visual IVR studio
Flexible voice menu with best practice templates and saved drafts to get ready for a busy day
Voice content analytics
All conversations transcribed, searchable and automatically categorised for better analytics
SMS automation
Help customers find an answer and reduce your call volume with smart SMS automation
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.

Scaling is hard and things change all the time.
That’s why we include best practice templates and guidance into our product for growing support teams.
Cloud call center software
ready in minutes
Get a number and start receiving calls today. Collaborate with your team through To-Do lists, call transfers and notes. Monitor performance on a real-time dashboard and team reports. Coach your team using an intuitive QA flow.
Enterprise-level control
with modern UI
Built for support teams and their customers
Call Routing
Customise destination and ring rules to direct customer calls to the right person every time
Business hours
Set customised schedules and manage customer expectations with different greeting outside of business hours
Call notes
Enable your team to collaborate and share context through notes and call assignments
SMS automation
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Voicemail transcription
Easily scan through transcribed voicemails to call back with context faster
Call transfers
Collaborate easily and connect the customer to a specialist in your team right away
Call recording
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Intercom integration to keep track of every interaction in one place. Call notifications via Email and Slack.