The Klaus + Cordless Integration for Phone Quality Assurance

Klaus is a quality assurance and feedback platform designed for customer service teams. It enables businesses to assess the performance of customer support interactions, particularly in the context of live chat conversations.

Klaus allows managers to review and provide feedback on customer service agent responses, ensuring consistency, accuracy, and adherence to company standards.

The integration automatically pushes Cordless call data into Klaus workspaces, including:

• Conversation summaries
• Call recordings
• Transcripts of calls and voicemails.

The integration is flexible, allowing you to sync Cordless to all Klaus workspaces or set up individual connections for each Klaus workspace.

You can create one or multiple tags for each Cordless-Klaus connection so that only conversations with these tags are synced to the desired Klaus workspace.

Cordless's Front Integration automatically syncs the following Cordless data with your Front inbox:

• Call activity
• Call transcriptions
• Call summaries
• Call recordings
• Voicemails
• Call notes

The integration also syncs contact names and contact links from Front into Cordless.

The integration can be set up in just a couple of minutes! See a step-by-step guide here.

By integrating Klaus’s QA platform with Cordless’s cloud-based phone system, customer team managers get access to deep call insights, making it easier to review conversations and give feedback for agent development and team improvement.

Cordless also enables support leaders to dramatically reduce the time spent on QA with helpful tools such as sentiment analysis, call tagging, and Ask AI, a highly customisable ChatGPT-powered feature that automatically highlights information about what matters to each team - first call resolution, churn risk, complaints, agent behaviour, and more.

If you’re looking for a call centre solution that seamlessly integrates with Klaus, we’d recommend checking out Klaus's Cordless telephony integration.

Already a Cordless customer? Click here to sync Cordless to Klaus.